About the Role

We need a Website Project Manager! This is a remote (work from home) position and is required to be working during US-Mountain Standard Time working hours. (GMT-7) You will be handing some client communication and will need to be working on the same timezone as our US team to make sure operations run smoothly.

To clarify, this is not a role that you need significant Wordpress development experience in, but you need to be excellent at Project Management, and you need to be willing to learn and get your hands dirty in website development.

Ideal Candidates

These are ideal candidates. If you don’t have one of these to the “T” that’s okay. But if you don’t have 2 of these, then most likely this is not the role for you.

✅ Excellent Project Management skills

• Completed PM courses from Google, Coursera, or other major PM/CRM platforms will help your application stand out

✅ Extreme comfort working in Asana

• If you’re an Asana Ambassador…. you finally found a home. And you can be proud. If you want to become an Ambassador, we can help you 😃

✅ Outcome-Focused Mindset

• You hold yourself accountable to the outcomes expected from you, and you hold others to their outcomes.

Outcomes You Are Responsible For

Tangible, measurable results of the efforts to engage, support, and retain clients. These reflect the successful implementation of capabilities, duties, and skills, leading to the key achievements: client satisfaction, retention, referrals, upgrades, and overall business growth.

• Websites Launched On-Time
  • Why
    • The Website plays a vital role in a successful SEO campaign. Our ability to develop a Website in the afforded time frame sets the client up for quicker and better results while working with us
    • The Website Build process is a major experience the client has in their first 100 days. Our ability to collaborate, communicate, and deliver during this phase builds rapport with our clients.
  • Metric
    • Projects completed on or before specified deadline (including client delay)
• Website Performance
  • Why
    • Rotate Digital needs to ensure that we are producing top tier websites that load faster, look better and rank higher than our competitors. By measuring the website performance we will be able to continuously evolve to create better websites for our clients.
  • Metrics
    • Website Quality Metric KPI
      • Page load speed
      • Core web vitals
• Ad-Hoc Task Board Management
  • Why
    • Our ability to provide a fast turnaround time (72 hours atm) on client requests for updates to their website creates a pleasant experience. It communicates professionalism, builds credibility in our services, and gives clients confidence that we are here to support their business.
  • Metrics
    • Ad-Hoc On-Time Completion
• Hosting Clients Management
  • Why
    • Our hosting clients, though not enrolled in SEO services, still need a dedicated project manager to handle communication, manage website edit requests, and assist with coordination during server migration requests.
  • Metrics
    • Ad-Hoc On-Time Completion

Capabilities

A blend of personal and technical skills, knowledge, and behaviors that you apply in different situations to support your outcomes effectively.

• Project Management
  • Able to create, initiate, and oversee a website project to the finish line.
  • Ability to manage multiple build projects on different timelines.
  • Able to oversee and manage all tasks on the Ad-Hoc Support Board (conveyor belt of website requests) to the desired result in a timely manner (normally 3 days delivery)
  • High enough view of all website builds to be able to see when something is behind and to make changes early enough to meet the timelines set.
  • Able to see the consistent breakdowns in a process and create Lead Measures to provide earlier insight into a potential delay
  • Consistent breakdowns (bottlenecks) are acknowledged and improvements in the process are made
• Leadership
  • Confident in their ability to drive a task or project to a desired result/outcome
  • Able to bring a team alongside in a project or task and drive the team through the finish line
  • Ability to foresee potential roadblocks and ask for help beforehand in order to guarantee deadlines and results are achieved
  • Able to challenge any players that are accountable in the Website Build or Ad-Hoc Support Process and work with all players involved to ensure a successful delivery
• Client Communication
  • Ability to communicate clearly with clients via email in regards to timelines and expectations
  • Ability to hop onto a Zoom, and walk-through the 1st Draft of a client’s new website. You need to be able to lead this conversation, showcase the prowess of our development team and answer any questions/requests from the client with confidence.
• Time-Management
  • Ability to balance website builds, ad-hoc tickets and other special projects for on time delivery
  • With accurate reporting, able to help the website team balance workload and to raise the level of productivity in the website team